24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 technical support services even on official holidays. All of your web sites will be available at all times and so will we. With a lot of contact options, you can choose the best approach to contact us and inquire about our services if you don't have an account yet, or request assistance in case you are already our customer. You will be able to phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour answer time warranty, though it rarely takes over 20 min to get assistance no matter the nature of the problem. With our customer and tech support services, we'll be there for you whenever you need us, not several days afterwards.
24/7 Customer Support in VPS
In case you purchase a virtual private server through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you're a current customer and you're looking for help with a technical issue that requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you will be able to send an e-mail and we will take care of the trouble and send you a response within 1 hour. The response time is warranted 24/7, including holidays and weekends, however for many problems it takes less than 30 mins to get support. The support service covers the VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
If you purchase a dedicated server through us, you can get in touch with us at any time using various channels and the max time that you will need to wait for a reply is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any basic questions or you'd like to know more about our website hosting solutions before you order, you may also employ our live chat or you could call one of the local numbers that we have in several countries around the world. In the event that you'd like to have support for third-party software that you can't set up or manage efficiently, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.