Help Desk

: Definitions; Disk Space; Hepsia Control Panel; Domain Names Hosted; InnoDB; Integrated Ticketing System; Email Accounts; Memcached; Node.js; Subdomains; Help Desk; Bandwidth; Varnish; VPN Traffic; Assisted Website Migration; Weekly Backup; Order Now

The accessibility to the customer and technical support that a shared website hosting company provides can tell you a lot about the services that they provide as well. If you can use just e-mail messages or tickets, you have most likely found some reseller and not the hosting provider. If this is the case, you'll probably have to wait for a couple of days to get an issue resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for further help. If the provider provides you with different means of communication with short response time which are available at any time, they're most likely the top provider, not just a reseller. Which means that you will receive well-timed assistance and high quality support because they will have immediate access to the servers where your account will be created. Whatever the issue - technical or sales, it is generally much better to have the option to get hold of your hosting company right away using your favourite way of communication.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 technical support services even on official holidays. All of your web sites will be available at all times and so will we. With a lot of contact options, you can choose the best approach to contact us and inquire about our services if you don't have an account yet, or request assistance in case you are already our customer. You will be able to phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with 1-hour answer time warranty, though it rarely takes over 20 min to get assistance no matter the nature of the problem. With our customer and tech support services, we'll be there for you whenever you need us, not several days afterwards.

24/7 Customer Support in VPS

In case you purchase a virtual private server through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you're a current customer and you're looking for help with a technical issue that requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you will be able to send an e-mail and we will take care of the trouble and send you a response within 1 hour. The response time is warranted 24/7, including holidays and weekends, however for many problems it takes less than 30 mins to get support. The support service covers the VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Hosting

If you purchase a dedicated server through us, you can get in touch with us at any time using various channels and the max time that you will need to wait for a reply is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any basic questions or you'd like to know more about our website hosting solutions before you order, you may also employ our live chat or you could call one of the local numbers that we have in several countries around the world. In the event that you'd like to have support for third-party software that you can't set up or manage efficiently, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.