There are several ways in which you can contact the hosting company whose services you are using, but the one that you’ll always find regardless of which company you opt for is a ticketing system. This is the easiest channel of correspondence for many reasons. In the event that no technical support engineer is available at the moment and they are all engaged, a telephone call may not be answered, but a ticket will always be received. Furthermore, you can copy & paste extensive pieces of info without having to worry about typing errors, and in case a given issue requires more time to be resolved or a number of responses must be exchanged, all the info will be in one and the same location, so each party can always see the steps taken by the other one. The negative aspect of using tickets to get in touch with your hosting provider is that they’re often separate from the hosting platform, which implies that if you have to provide information or to follow guidelines, you’ll have to use at least two separate accounts and this number can grow if you’d like to manage a couple of domains. Plus, lots of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you wish to get in touch with our client care staff members, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different customer support platform as you’ll have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will allow you to submit a new ticket without hassles and to search through older tickets using an intelligent search filter. Furthermore, you will be able to browse the relevant knowledge base articles that our system will offer you depending on the problem category that you select for your new ticket. You can accomplish all of the above-mentioned operations without logging out of your Hepsia Control Panel at any moment, so if you stumble upon any difficulty or have a question, you can contact our technicians and solve the given issue in no more than an hour using one platform.