Should you ever face a problem with your website and be unable to take care of it, ask the web hosting company’s technical support staff to assist you to bring the website back online. A swift resolution would be the perfect scenario, but many companies answer within twenty four hours and even more, all the more so if you’re dealing with a hosting reseller. Even if your problem can be resolved quickly, your site may not work correctly or may not be accessible at all for a longer time interval, so you may lose potential customers since it is very unlikely that anyone would be dying to come back to a site that’s broken. Therefore, you ought to make certain not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely fashion. If a web application update doesn’t proceed as planned or you erase something by accident, for example, the site must be fixed speedily so as to avoid long unavailability.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client support team members will be at your service all the time and they will respond to any support ticket that you open from your hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry in regard to your semi-dedicated server or you stumble upon some obstacle and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we are available around the clock to deal with any general, billing or technical issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we answer, which implies that you won’t have to wait around for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we’ll provide you with the needed information – what workable solutions to try out, what actions to take, etc.