One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team members will be at your service all the time and they will respond to any support ticket that you open from your hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a general enquiry in regard to your semi-dedicated server or you stumble upon some obstacle and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to assist you, as we are available around the clock to deal with any general, billing or technical issue. If you contact us about anything that is within our capabilities, we’ll resolve it before we answer, which implies that you won’t have to wait around for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we’ll provide you with the needed information – what workable solutions to try out, what actions to take, etc.