24/7 Customer Support
Why is the provision of a good quality customer support service vital on today?s web hosting market? Which are the traditional customer support channels?
The access to the customer and technical support that a cloud website hosting company offers will tell you a lot for the services which they offer as well. If you can use only e-mail messages and tickets, you have most likely come across a reseller not the actual hosting provider. When this is the case, you will probably have to wait for a few days in order to get a problem resolved as your reseller may not be checking their communication regularly or they may need to get hold of the real web hosting company for extra help. If the provider can provide different options for communication with quick response time available at any time, they are most likely the top provider, not only a reseller. Which means that you'll take advantage of timely assistance and high quality support since they will have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally better to have the option to contact your website hosting company directly by using your favourite method of communication.
24/7 Customer Support in Cloud Website Hosting
Our cloud website hosting
feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our solutions well before you make an order or you are a current client and you have a question or a difficulty, you can contact us at any time, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical issues or any matters that require additional time to investigate and handle. In contrast to a number of other website hosting suppliers, our trouble tickets have a warranted max response time of only one hour, thus regardless of what your issue is, it'll be resolved on time and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers
that we supply come with 24/7 customer and technical support, which means that no matter what issue you have, you're able to get in touch with us and we'll give you a hand in a timely manner. The guaranteed response time for every email or support ticket that you open through your Hepsia website hosting Control Panel is 1 hour; usually the reply time rarely is more than 20 minutes. We also offer telephone support with a couple of local numbers internationally as well as a live chat, so that you'll be able to contact us and get additional information about our solutions even if you don't have an account yet. We can assist you with any kind of question or a difficulty you have - payment methods, package specs, email setup, website hosting account settings, and many others. If you use our services, you will never have a scenario where you have to wait for a few days to get an issue resolved like you'll need to do with many other service providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server
through our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local phone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are an active customer and you're looking for assistance with a technical issue that requires more time to investigate or resolve, you are able to open a ticket through your billing account or you can send an e-mail message and we'll take care of the issue and send you an answer within the hour. The answer time is warranted 24/7, including weekends and holidays, however for the majority of problems it takes a maximum of half an hour to receive support. Our support service covers your VPS and all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All dedicated server
packages that we supply include 24/7 support via different means of communication and with a one-hour maximum answer time warranty. If you want to learn more about the packages or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have worldwide or you may use our live chat support and talk with a live agent. For solely tech problems that require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you could send an email message, as all of these channels are more appropriate to monitor a specific issue. The response time for them rarely exceeds half an hour, so you can forget about having to wait for a whole day to get assistance. The support service is available for any server-related matters, which includes the pre-installed software. In case you'd like to receive help with third-party applications, you can consider acquiring the Managed Services upgrade that we supply for all of the packages.