In case you’ve ordered a hosting package and you’ve got some inquiries regarding a given function/feature, or if you have experienced some complication and you need help, you should be able to touch base with the respective customer support staff. All hosting companies use a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, as the most effective way to handle a problem most often is to send a ticket. This type of correspondence makes the responses exchanged by both sides easy to follow and permits the technical support staff representatives to escalate the situation in case, for example, a server administrator must become involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll have to have at least two separate accounts to get in touch with the help desk support staff and to actually administer the hosting space. Non-stop logging in and out of different accounts can often be a headache, not to mention the fact that it requires quite a long period of time for most hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting include an integrated support ticket system, which is part of our custom-created Hepsia Control Panel. Unlike other analogous tools, Hepsia will allow you to manage everything connected with the web hosting service itself in one location – invoices, web files, e-mails, tickets, etc., avoiding the need to go through different admin interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with just several clicks without needing to leave your Control Panel. During the process, you can choose a category and our system will present you with a variety of articles, which will give you more information and which may help you resolve any given issue even before you actually open a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with our company and you would like to contact our help desk support team members, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of using a totally different technical support platform as you’ll have to do with the vast majority of hosting companies on the market. Our integrated trouble ticket system will allow you to submit a new ticket without any effort and to look through older tickets using a smart search filter. Furthermore, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you on the basis of the category that you select for your new ticket. You can accomplish all of the above-mentioned procedures without signing out of your Control Panel at any moment, which goes to say that in case you bump into any issue or have an enquiry, you can touch base with our technicians and fix the specific issue in less than one hour through one platform.