If you ever experience a problem with your site and are incapable of handling it yourself, ask the respective web hosting provider’s customer support team to help you bring the site back online. A fast solution would be the best-case scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you’re working with a hosting reseller. Even if the problem can be sorted out easily, your website may not work correctly or may not be accessible whatsoever for a longer stretch of time, so you may lose potential clients because it is extremely unlikely that anybody would come back to a site that is inoperational. This is why, you ought to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If an app update does not proceed smoothly or you delete something incidentally, for instance, the site must be fixed speedily in order to avoid elongated unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting
from us, you can forget about waiting around for hours, or even a whole day, to receive a response to a customer support ticket or an e-mail. Irrespective of when you get in touch with us, we will respond to you within 1 hour max with any technical or pre-sales queries that you might have. In reality, our real response time almost never exceeds 20-30 minutes. As we are available 24 hours a day, 7 days a week, you will always get assistance in a well-timed fashion and we realize exactly how crucial that is in the digital era. As soon as you contact us, we will reply to your enquiries. In case you run into any technical complication, we’ll resolve it for you, or we’ll give you all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from us, you can take advantage of our remarkably fast support services. You’ll obtain a response to any support ticket opened from the web hosting Control Panel or e-mail sent to our technical and client support staff in less than an hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes much less time to examine and rectify a problem. We’ll supply you with more information if the solution involves something that has to be done on your end. In case you contact us during public holidays or weekends, the response time will be precisely the same and given that our support staff is available 24x7x365, you will obtain instant help for practically any technical, general or billing issue no matter what time it is.