In the event that you have ever had a cloud website hosting account before or you've dealt with any other online service, you're probably well aware from your own experience that for a lot of things it's better to talk to a live person over the phone rather than exchange support tickets or email messages. If you'd like to find out more about a service before you purchase it or in case something small has to be done, for example, it will be easier and quicker to do it live. If you can speak with representatives over the phone, it's very likely that you're working with an actual web hosting supplier, not a reseller. The level of support that you will get over the phone may differ between different suppliers - from very general matters to professional tech support. Typically the majority of suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are managed through e-mail and / or tickets.
Phone Support in Cloud Website Hosting
If you choose to employ one of our cloud website hosting
, you will be able to speak with our customer support team over the phone for 14 hours every day. We can help you choose the proper plan for your websites since we believe that it is better to discuss such issues with a live person. In case you already own an account, we can help you with any kind of sales/billing questions and / or general matters, even with some tech problems that do not need too much time or escalation to an administrator since it'll be better to open a ticket for time-consuming problems so as to have the communication in one place. We now have phone numbers in the United States, the UK and Australia, so you can call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
packages that we supply include real-time phone support for 14 hours every day. In case you are unsure which package will be suitable for your websites, you would like to learn more about the package's specs or you need any other info about our services, you have the option to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will help you. In case you currently own an account, you are able to contact us about general and sales matters, although we're often able to help with a lot of tech issues as well. For entirely tech difficulties you need to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the better option when your problem requires additional time to be taken care of or it has to be escalated to our sysadmins.