Technical Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be attended to in maximum sixty minutes after the support ticket or e–mail is received. If your issue requires further assistance from a system administrator, we’ll direct the support ticket or the e–mail to the person on duty then leave a comment to notify you that more time will be needed for finding the optimal solution. Furthermore if you order our Administration Services package, any of the tasks included there will be carried out whenever you specify.
A Topflight Tech Support Service
- We’ll be available to you twenty–four–seven to reply to any questions that you may have about our Control Panel or any of the applications that we have pre–installed for you on the dedicated server. In case you also require help with server administration procedures, you can resort to our Administration Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services.
An Easy–to–Navigate Help Area
Our Control Panel is pre–installed for every Linux dedicated hosting server. Among its functions is a rather convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. Most help articles in addition video versions which demonstrate all the actions that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the upper right corner of each section of the Control Panel.