Tech Support Channels
A One–Hour Support Ticket Response Guarantee
We offer a 60–minute response time guarantee for every support ticket or e–mail that you submit to the help desk team. We’ll speedily respond to all typical questions and forward the matter to our administrators in case any further assistance is required. If you order our Managed Services package, we’ll complete any of the included server management services at a time that has been agreed upon upfront.
A Top–Quality Client Care Service
We’ll be available to you 24/7/365 to answer any queries that you may have related to our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need assistance with server management tasks, you can take advantage of our Managed Services package, which includes backup storage space, weekly OS updates, server monitoring and rebooting procedures, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with an in–depth knowledge base, which includes extensive explanations of all its features and functionalities. Plus, we have filmed detailed video tutorials that will further teach you how to carry out a certain operation or resolve a regularly encountered problem. The instructional articles and the tutorial video clips are easily reachable from each Web Site Control Panel section through the Help and Videos buttons in the top right corner.