Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you will find an in–depth Help Center section offering a lot of how–to articles and regularly asked questions. They are compiled by our support team of capable technicians. Simply type in your question and our smart system will give you the best possible answer.

  • Top quality support service

  • How–To Videos

  • If you’d like to watch how an action is executed or how a problem is rectified, instead of just reading about it, check out our compilation of how–to video tutorials. They cover lots of different topics and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24–7–365 client care service and a 60–minute ticket response guarantee. Our experienced customer service technicians will be available to you 24x7x365 to respond to your questions and to fix any issue that you may run into. Simply submit a help request from the Help Center section and we will respond to you quicker than you can say Jack Robinson.