Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Guarantee

  • Each ticket that you submit to the tech help Dept will be answered within approximately 60 minutes. All basic questions will be answered instantly. Nonetheless, if the assistance request you have submitted calls for aid from a competent admin technician, we will address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Expert Customer Help And Support Service

  • Our customer assist Department will be working for you day–and–night to to take care of all assistance demand tickets that you send to us. We offer tech help and support for the applications that are pre–configured on your server. These include our in–house created Control Panel, the preferred OS and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each part of the Control Panel that comes absolutely free with your VPS offers an internal articles base. You will find a bunch of extensive how to tutorials and a number of step–by–step video training materials that show all the necessary site administration tasks. You can obtain them by simply clicking the Help or Video buttons in the right part of each Control Panel section.