When your website hosting supplier supplies live chat support, you'll be able to speak to an agent live and learn useful info or get a problem resolved timely. The key advantage of using chat compared to calling to talk with a live person is that you will need just a computer with access to the web, which means that you won't pay any rates if you are in a different country or state. What's more, it will be a lot quicker to copy and paste info for example domains, usernames or error messages i.e. details which are sometimes hard to share with the other party on the phone. The real-time chat is also a faster way to contact your website hosting company's support crew compared to using a ticketing system. Last, but not least, in case some situation requires a bit more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you will not waste time - something that's impossible when you are on the phone.